Return & Refund Policy

At tuckin.pk, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

  • You may request a return within [X days, e.g., 7 or 14 days] of receiving your order.

  • To be eligible, the product must be:

    • Unused, unwashed, and in the same condition as received.

    • In its original packaging with tags, labels, and receipts intact.

  • Items that are non-returnable include (but are not limited to):

    • Perishable goods (e.g., food items).

    • Personal care or hygiene products.

    • Customized, personalized, or made-to-order products.

    • Sale or clearance items.

2. Return Process

  1. Contact our support team at [your email / WhatsApp / phone number] to initiate a return request.

  2. Provide your order number, product details, and reason for return.

  3. Once approved, you will receive instructions for shipping/return pickup.

  4. Customers are responsible for return shipping costs (unless the product is defective or wrong).

3. Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • If approved, your refund will be processed within [X working days, e.g., 7–10 business days] through the original payment method.

  • Shipping charges, if any, are non-refundable.

  • In case of Cash on Delivery (COD) orders, refunds may be issued via store credit / bank transfer / wallet balance.

4. Exchanges

  • We allow exchanges for size, color, or replacement (subject to stock availability).

  • Exchanges follow the same process as returns.

5. Damaged, Defective, or Wrong Item

  • If you receive a defective, damaged, or incorrect product, please notify us within [X days, e.g., 48 hours] of delivery.

  • We will arrange a free replacement or full refund after verification.